Terms & Conditions of Petsate.com

The following terms and conditions apply to the use of the website www.petsate.com and any related mobile apps and services provided by Petsate. By accessing petsate.com and using our services, you agree to abide by these terms. Please read them carefully.

Use of Site

– You may use this site for personal use and to purchase products for personal use only. Commercial use is not allowed.
– You agree not to use any automated systems like bots or scrapers to access the site without permission.
– Do not copy, reproduce, distribute content from petsate.com without our consent.

Product Information

– We aim to provide accurate product images, descriptions and pricing on petsate.com but cannot guarantee they are without errors. There may be variations based on monitor display, supplier changes etc. Please contact us if you see any glaring inaccuracies.
– Product packaging and materials may contain more specific information. Please read packaging information before use and contact us if you have any product concerns.

Orders & Payments 

– All orders are subject to product availability. We will contact you if an item is backordered or discontinued so you can pick a replacement or get a refund.
– Payment is required at the time you place your order. We accept major credit cards and other modes listed on our payment page. 
– Please check order details and prices before submitting. We cannot modify orders once placed. Reach out to us for cancellations or refunds.
– Taxes if applicable are added at checkout for orders. Shipping fees may apply.

Delivery & Tracking

– We will try our best to ensure timely deliveries. However delays can occur during holidays, bad weather etc. 
– We will keep you informed of shipping status and tracking information when available via email or SMS.

Return & Refunds

– If you are unsatisfied with a product, please contact us within 30 days of receiving your order. We will guide you through our returns process.
– Refunds are generally processed to original mode of payment in 7-10 business days. 
– Custom or personalized products cannot be returned. Perishable goods returns must be unopened.

Contact Us

If you have any questions about the terms, the site, or our products – please contact our Customer Happiness team at sale@petsate.com.